Frequently asked questions
How do I install your Light Objects?
We have designed each Light Object to be easily installed by a licensed electrician and the installation guide can be easily downloaded from the Light Object page in the website.
Please notice that THE ARMS ARE NOT ADJUSTABLE AND CANNOT BE MOVED unless otherwise stated. Please don’t try to adjust the arms! It’s dangerous to the internal wiring, and also we fine-tune the balance and geometry of the fixtures in our studio before shipping so that they look perfectly balanced when installed.
How do I place an order?
To place an order, email us at firstname.lastname@example.org with your name, location, and light object of interest and any questions you have. We will reply with all the information you might need to place your order. Thank you for your support and we look forward to hearing from you!
How do I order a custom light object?
We will gladly accommodate client needs of a modest alteration in order to make a Light Object perfect for their space. We have the expertise to accurately estimate lead time and upcharges and we can guarantee a successful install.
We are also open to embark on a creative collaboration and to create custom projects. As you might expect, these sort of custom projects are time-consuming, involve a lot of communication and are accompanied by different pricing structure and lead time. They also call for us to be creative in problem-solving process the finished product which you helped to inspire.
Email us to discuss a specific project email@example.com
Where are your light objects shipped from?
All Light Objects are assembled and shipped from NHLO studio in Berlin, Germany.
How long will it take to receive your lights?
Lead time is between 6-8 weeks unless stated otherwise. We will gladly meet your project deadline. Please contact us at firstname.lastname@example.org for more details.
Do you ship to the U.S.A?
We work with clients from around the world and are happy to ship to anywhere in the world.
Where can I see your lights?
Our work is represented by a select group of stockists around the world. You can see their addresses and more information on our contact page.
How do I clean my light object?
To avoid damaging the finish, clean the fixture only when it is cool to the touch. Use something soft, like a feather duster or microfiber cloth, for the armature. For safety’s sake and to protect the stability of its installation, do not spin the fixture when cleaning. The branching armatures cannot be adjusted.
Use an additive-free liquid glass cleaner. We suggest spraying the cleaner directly onto a cloth to avoid damaging and oxidizing the fixture’s metal finish. Please be gentle and make sure not to put weight on the fixture.
Use a microfiber cloth for brass or bronze shades. Do not use glass cleaner or abrasives of any kind on any metal surface. We recommend that tarnished metals be professionally cleaned.
Clean polished metal or polished stainless with a damp cloth. Avoid commercial or heavy-duty polishes or waxes, as they can scratch or damage the finish.